Philippines-based BPO · Est. 2015 · Dumaguete City

Your customers

never wait.

Your team

never burns out.

We run your customer support and operations so you can focus on growing your business, not managing it.

Book a Free Discovery Call
See What We Do

130+

dedicated seats

10+

years operating

40-60%

overhead reduction

99.9%

uptime commitment
serving clients in:

Insurance

Fleet & Logistics

Fintech

eCommerce

Healthcare

SaaS

Who we work with

Built for founders and operators who've outgrown DIY support

Growth-stage companies across the US, Canada, UK, and Australia that need a real operations team, not just a list of contractors.

🚀
Scaling Startups

You've found product-market fit. Your inbox hasn't kept up. We build the support layer so you can scale without the chaos.

🏢
Mid-Market Operators

50–500 person companies that need enterprise-grade CX without the enterprise-grade overhead or hiring risk.

🚛
Fleet & Logistics

Real-time driver support, safety compliance, and unit lifecycle management. Our specialist niche, no one does it better.

🌐
Remote-First Teams

Already distributed? We embed seamlessly with your tools, culture, and brand voice from day one.

We don't feel like we handed our support off to a vendor. They show up every day like they're part of our team,  because they are.

- eleVAte Client

CEO, US-Based logistics company

40-60%

overhead savings

60d

avg. time to results

3+

countries served

what we do

Three this we do

exceptionally well

Not a list of tasks, a set of outcomes we're accountable for delivering.

// 01
💬

Customer Support & CX

Your customers need fast, consistent answers across every channel. We handle inbound calls, live chat, email, and social as an extension of your brand, not a call center script.

Inbound voice

Live chat

Email support

Omnichannel

// 02
📈

Sales & Pipeline

Revenue growth stalls when your team is too busy closing to prospect. We run outbound sales, lead qualification, and appointment setting, so your pipeline stays full.

Outbound calls

Lead gen

Appointment setting

Upsell/cross-sell

// 03
⚙️

Operations & Back Office

Data entry, order management, compliance tracking, the work that has to get done but shouldn't require your best people's attention. We take it entirely off the plate.

Data management

Admin support

Fleet ops

QA monitoring

why elevate

What makes us different isn't marketing.

It's infrastructure.

We're not the biggest BPO in the Philippines. We're the one that treats your business like our own.

01

Enterprise-grade infrastructure at boutique scale
Dual fiber + Starlink connectivity, solar backup, and on-site generator. 99.9% uptime isn't a promise, it's what our physical infrastructure is engineered for. Your operations never go dark.
Dual Starlink + Fiber + Solar

02

Fleet & transport ops, our specialist niche
No other Philippine BPO leads with fleet operations. Real-time driver support, safety compliance, and unit lifecycle coordination for North American logistics companies is what we're built for.
Only PH BPO with fleet specialization

03

Dumaguete talent: lower churn, higher loyalty
While others fight over Manila and Cebu talent, we've built our team in Dumaguete City, where attrition is lower, competition is lighter, and people stay because they genuinely want to.
Visayas-based · Lower attrition

04

We embed,  we don't just staff
Every client gets a dedicated team with integrated management, QA, and team leads. We learn your brand voice, your systems, and your standards then hold ourselves to them every single day.
5-Phase Onboarding Framework

how we work

From signed contract to performing team

in weeks, not months

Our 5-phase framework means you're not waiting to see results.

1

2

3

4

5

Discovery
We learn your business, workflows, and standards before a single agent is hired.
Build
We recruit and vet agents specifically for your industry and brand voice.
Train
Deep product and process training, your playbook, not a generic script.
Launch
Supervised go-live with your team embedded in your systems and channels.
Optimize
Ongoing QA, performance reviews, and scaling as your business grows.

2015

YEAR FOUNDED

2 → 130

VAS TO SEATS · NO OUTSIDE FUNDING

US · CA · UK · AU

COUNTRIES WE SERVE

our story

We built the BPO we wish existed when we were starting out.

eleVAte started in 2015 as two virtual assistants working out of Dumaguete City, Philippines. We knew what it felt like to be treated like a resource, not a partner.

So we built something different. A company where agents are invested in your business because we've built a culture of ownership. Where infrastructure isn't an afterthought. Where onboarding actually means something.

Today we're 130 seats strong. We still answer every new client call the same way we answered the first one,  like their success is our success. Because it is.

Talk to our founder

READY TO SCALE?

Stop managing support fires.

Start

growing your business.

No commitment. No lengthy forms. Just a 15-minute conversation with us to see if we're the right fit for your team.

Book A 15-Min Discovery Call
inquire@elevate-bpo.com

No sales pressure  ·  Results within 60 days  ·  Cancel anytime