Outsourcing Built for Logistics Companies

Freight does not stop moving because your office closed for the day. We build dispatch and customer communication teams that cover the hours your shipments are actually in transit.

What We Handle

Freight tracking and carrier communication, dispatch support, customer service for shipment status inquiries, and back-office documentation such as bills of lading and proof of delivery.

What Logistics Companies Typically Outsource

The pattern across this industry is consistent: the work below does not need to sit inside your office to be done well, and moving it out is usually the difference between your core team doing their real jobs or drowning in coordination.

• Track and trace: shipment monitoring and proactive delay communication
• Carrier communication: check calls, rate confirmations, and document collection
• Dispatch support: load updates and driver coordination inside your TMS
• Documentation: bills of lading, proof of delivery, and invoicing paperwork
• Customer service: shipper inquiries answered with live shipment data
• After-hours coverage: freight moves overnight; someone should be watching it

Why eleVAte

This service extends the same real-time coordination model behind our fleet monitoring and dispatcher work, adapted for freight and carrier communication instead of route-level fleet tracking.

How an Engagement Starts

The first step is a discovery call: 20 to 30 minutes on your lanes, your TMS, and which hours of the freight day nobody is watching. From there we map the workflow with you, put the data handling terms in writing, and train your dedicated team inside the systems you already run. Most accounts go from first call to live coverage in two to four weeks, with a weekly check-in from day one so quality is something you see, not something you hope for.

Common Questions

Can your team work inside our TMS?

Yes. The team trains on your transportation management system and your carrier scorecard rules, so updates land where your operations staff already look instead of in a separate inbox.

What hours can you cover for freight operations?

Around the clock if needed. US overnight hours are standard Philippine day shifts, which makes 24/7 track-and-trace coverage economically realistic for mid-sized brokerages, not just enterprise 3PLs.

How do you handle check calls without annoying carriers?

Scheduled, scripted, and logged: agents make the calls your ops team defines, record the status, and only escalate exceptions. Carriers get consistency; your team gets a clean exception board instead of a hundred routine updates.

Do you support brokerages as well as asset-based carriers?

Both. Brokerages lean on track-and-trace and carrier communication; asset carriers use more dispatch and driver coordination. The team is built around your model during onboarding.

Where To Go Next

Transportation Operations Coordinator

Route planning support, compliance documentation, and scheduling.

A 20 to 30 minute discovery call is enough to scope the role, the team, and the timeline.

No pressure and no sales script. You talk with the team that would actually run your account.