Trucking Dispatch Services
Freight does not stop moving when your office closes. A dedicated eleVAte dispatcher works inside your systems through the hours your trucks are on the road: check calls made, drivers and customers kept informed, paperwork collected and problems escalated before they become late deliveries.
A free 20 to 30 minute conversation. No pressure, no sales script.
What Your Dispatch Support Covers
Track and Trace
Loads monitored and check calls made, with delays reported before the customer has to ask.
Driver and Carrier Communication
Updates, appointment times and issues passed between drivers, carriers and your office.
Paperwork
Rate confirmations, bills of lading and proof of delivery collected and filed for invoicing.
- Your TMS: load updates entered in the system you already run
- After hours cover: evenings, overnight and weekends
- Customer updates: shipment status answered with live information
- Appointment scheduling: pickups and deliveries booked with shippers and receivers
- A shift report: every load, every exception, in writing
Dedicated Dispatcher or Dispatch Company
How a dispatch company works
An independent dispatch service usually takes a percentage of each load and works for many carriers at once. It suits an owner operator who wants someone to find and book freight.
How a dedicated dispatcher works
With eleVAte, the dispatcher is on your team for agreed hours, follows your procedures and reports to your operations lead. It suits fleets, brokers and logistics firms that need coverage and consistency.
Why Carriers and Logistics Firms Choose eleVAte in the Philippines
Dispatch support here grew out of our fleet monitoring service for transportation operators, and it is shaped by a co-founder with more than 30 years in US transportation leadership. Your dispatcher is trained on your lanes, your customers and your escalation rules before taking a shift.
Which Hours to Cover First
Most dispatch failures happen outside the business day: a late pickup at 6 p.m., a breakdown at 2 a.m., a receiver who changes the appointment over the weekend. Covering those hours with your own staff means paying for a full shift to handle occasional events.
Because the Philippine day runs through the American night, those are ordinary working hours for our team. Many clients begin with evening and overnight cover, then add daytime support once the handovers are running smoothly.
On What a Dispatcher Here Does Not Do
We are not a freight broker or a carrier and we hold no operating authority. Your dispatcher works under your authority and your instructions.
They do not make hours of service or safety decisions. Compliance stays with the carrier and the driver, and anything that needs an operations decision is escalated to the person you name.
Questions Carriers and Logistics Firms Ask First
Is this a dispatch service that finds loads for a percentage?
Can a remote dispatcher work in our TMS?
Which hours can you cover?
Do you handle hours of service compliance?
Who Is Behind This Service
eleVAte BPO has run dedicated support teams from Dumaguete City since 2015. Co-Founder Craig Smedman spent more than 30 years in executive roles in US passenger transportation, including Senior Vice President of Business Development at First Transit, so our dispatch support is shaped by someone who has run transportation operations. COO Leonard Ablao leads the teams day to day.
Meet the leadership team · Last reviewed October 2026
Where To Go Next
Ready for Loads to Be Watched Overnight?
A short call is enough to scope your lanes, your systems and the hours you need covered.
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