customer support

Outsourced Customer Support in the Philippines

Support that works your hours, knows your product and answers as your company every time, across phone, email and chat.

A free 20 to 30 minute conversation. No pressure, no sales script.

what's included

Every Channel, One Trained Philippine Team

Inbound calls answered live, logged and escalated the way your own team would handle them.

Inbox managed to the response times you set, with your tone and your policies.

Real time chat coverage on your website. See the full detail on our live chat page.

the difference

Order taking is transaction focused: capturing and processing orders. This is broader account and issue support across every channel.

Cold calling is outbound prospecting. This is inbound support for customers you already have.

before you sign up

Do you work inside our existing help desk software?

Yes. Agents work inside Zendesk, Freshdesk, Intercom or whatever platform you already run, not a separate system.

How is this priced?

As a dedicated team engagement, scoped to your ticket and call volume on a discovery call, not a per ticket meter.

Can this scale up during a busy season?

Yes. That is one of the main reasons clients bring on a dedicated offshore team instead of hiring seasonally.

A short call is enough to scope your channels, your volume and your tools.

Free · No obligation · You talk with the people who would run your account