Legal Answering Service for Law Firms
Build dedicated legal answering and intake support for your law firm. Your offshore team captures caller details, schedules consultations and routes messages using your approved intake criteria and practice systems.
Dedicated staff, your systems and an agreed scope. Tell us the work and coverage you need.
Legal Answering And Intake for Your Business
- Caller details and intake records
- Consultation scheduling and reminders
- After-hours messages and escalation
Your attorneys retain legal advice, conflict checks and case-acceptance decisions. Support staff follow your approved process.
Your tools and access permissions are agreed first. We define tasks, coverage, training and reporting with your team. Meet the eleVAte leadership team.
Discuss Your Legal Answering And Intake Needs
Tell us about your business, the tasks you want to delegate and your coverage needs. Our team will discuss the staffing and next steps with you.
What Your Legal Answering Service Covers
New Client Intake
Screening calls run against the qualification criteria your firm sets, with the facts captured the way your attorneys want to read them.
Consultation Booking
Qualified callers placed straight onto the right attorney’s calendar, with confirmation sent to the client.
Existing Client Calls
Messages and status requests taken accurately and routed to the person handling the matter.
- Conflict check details: party names collected so your firm can run the check
- After hours and overflow: calls answered when the office is closed or the lines are busy
- Intake records: entered in your practice management software or CRM
- Appointment reminders: fewer missed consultations
- A written call summary: for every call, sent the way your firm prefers
A Call, Start To Finish
The call comes in
The caller reaches a person who answers in your firm’s name and asks the intake questions your attorneys have written, in the order they want them asked.
It goes where you decide
Matters that fit your criteria are booked for a consultation. Matters that do not are handled with the wording you approve. Urgent calls reach the attorney you name.
Why Law Firms Choose eleVAte in the Philippines
We staff legal support with the same discretion standard we apply to healthcare and insurance work, because the information carries the same weight. Your team is dedicated to your firm, not a shared pool, and the confidentiality and data handling terms are put in writing before the first call is answered.
On Legal Advice and Confidentiality, Plainly
Our agents are not attorneys. They do not give legal advice, predict outcomes or decide whether your firm takes a matter. Conflict checks and engagement decisions stay with your firm.
Confidentiality terms are agreed in writing before launch, and access to your systems is limited to the agents assigned to your account.
Questions Law Firms Ask First
Can your team run intake for our practice area?
Do your agents give legal advice?
Can you answer after hours only?
How is client confidentiality handled?
Who Is Behind This Service
eleVAte is a founder led company of 50 seats, operating since 2015. Legal support teams work under the confidentiality and access terms agreed with each firm, overseen by COO Leonard Ablao.
Meet the leadership team · Last reviewed October 2026
Where To Go Next
Legal Process Outsourcing
Document preparation, case data and calendar support for legal practices.
Ready to Stop Losing Intake Calls?
A short call is enough to scope your intake volume, your practice areas and your hours.
Inquire Now