insights
Author: Tim Alcantara
Every article we have published in this category.
Bookkeeping vs Accounting: What Each Covers and What to Outsource
Bookkeeping is the daily recording of a business’s financial transactions. Accounting is the work of summarizing, interpreting and reporting on those records. Bookkeeping answers “what happened?” Accounting answers “what does it mean, and what do we...
Customer Lifetime Value: How to Calculate It and Why Support Moves It
Customer lifetime value, often shortened to CLV or LTV, is the total amount a customer is worth to your business over the whole time they stay with you. It turns a vague idea, that loyal customers matter, into a number you can plan around. We see the effect of this...
What Is BPO? A Plain-English Guide for Business Owners
BPO stands for business process outsourcing. It means contracting a specialist company to run a defined, repeatable part of your business, such as answering customer calls, processing invoices or booking appointments, instead of doing that work with your own...