insights
Outsourcing Insights From the Philippines
Practical notes on outsourcing to the Philippines, staffing, and coverage for regulated industries, written by the people who do the work.
What “Boutique BPO” Actually Means for Regulated Industries
Boutique gets used as a marketing word often enough that it is worth explaining what we actually mean by it. A large multinational BPO can offer scale that a smaller company cannot match: thousands of seats, dozens of language options, a sales team for every region....
In-House vs. Outsourced Support: How to Actually Decide
Most companies do not decide to outsource a role. They decide to stop tolerating a problem, and outsourcing turns out to be the fix. The order taker who quit twice in a year. The back office backlog that only gets worse during busy season. The sales calendar that...