Logistics BPO Services From the Philippines
Build dedicated logistics BPO and back-office support for your brokerage, carrier or 3PL. Your offshore team works in your TMS on shipment updates, carrier communication, track and trace, and freight-document follow-up across your agreed shifts.
Dedicated staff, your systems and an agreed scope. Tell us the work and coverage you need.
Logistics Back-Office Outsourcing for Your Business
- Track and trace and shipment updates
- Carrier communication and TMS records
- Proof-of-delivery and freight documents
Your operations team retains load, carrier and commercial decisions. We staff the support workflows and escalation steps you approve.
Your tools and access permissions are agreed first. We define tasks, coverage, training and reporting with your team. Meet the eleVAte leadership team.
Discuss Your Logistics Back-Office Outsourcing Needs
Tell us about your business, the tasks you want to delegate and your coverage needs. Our team will discuss the staffing and next steps with you.
What We Handle
Freight tracking and carrier communication, dispatch support, customer service for shipment status inquiries, and back-office documentation such as bills of lading and proof of delivery.
What Logistics Companies Typically Outsource
The pattern across this industry is consistent: the work below does not need to sit inside your office to be done well, and moving it out is usually the difference between your core team doing their real jobs or drowning in coordination.
- Track and trace: shipment monitoring and proactive delay communication
- Carrier communication: check calls, rate confirmations, and document collection
- Dispatch support: load updates and driver coordination inside your TMS
- Documentation: bills of lading, proof of delivery, and invoicing paperwork
- Customer service: shipper inquiries answered with live shipment data
- After-hours coverage: freight moves overnight; someone should be watching it
Why eleVAte in the Philippines
This service extends the same real-time coordination model behind our fleet monitoring and dispatcher work, adapted for freight and carrier communication instead of route-level fleet tracking.
How an Engagement Starts
The first step is a discovery call: 20 to 30 minutes on your lanes, your TMS, and which hours of the freight day nobody is watching. From there we map the workflow with you, put the data handling terms in writing, and train your dedicated team inside the systems you already run. Most accounts go from first call to live coverage in two to four weeks, with a weekly check-in from day one so quality is something you see, not something you hope for.
Common Questions
Can your team work inside our TMS?
What hours can you cover for freight operations?
How do you handle check calls without annoying carriers?
Do you support brokerages as well as asset-based carriers?
Where To Go Next
Fleet Monitoring
Real time fleet visibility for transit and logistics operators.
Dispatcher
Real-time dispatch coverage for transportation and field service.
Transportation Operations Coordinator
Route planning support, compliance documentation, and scheduling.
Ready to Hand This Off?
A 20 to 30 minute discovery call is enough to scope the role, the team, and the timeline.
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