insights
Category: Outsourcing Insights
Every article we have published in this category.
What Does a Virtual Assistant Do? Tasks by Role
A virtual assistant is a professional who works remotely to handle recurring administrative, customer or operational tasks for a business or an individual. The useful ones are not generalists waiting for instructions. They own a set of tasks and keep them moving...
Client Satisfaction Score (CSAT): How to Measure and Improve It
A client satisfaction score, usually called CSAT, is the percentage of customers who say they were satisfied with a specific interaction, purchase or service. It is the most direct measure of service quality because it asks the person who received it. It is the...
Bookkeeping for Small Business: A Routine That Holds Up
Small business bookkeeping is the routine of recording every dollar that comes in and goes out, matching it to your bank statements and keeping the paperwork that proves it. Done weekly, it takes a few hours. Saved up for tax time, it becomes a rescue job. Our...
Bookkeeping vs Accounting: What Each Covers and What to Outsource
Bookkeeping is the daily recording of a business’s financial transactions. Accounting is the work of summarizing, interpreting and reporting on those records. Bookkeeping answers “what happened?” Accounting answers “what does it mean, and what do we...